Service for Cello Products manufactured by Matthew James' Showroom
Matthew James’ Showroom, L.L.C. warranties all mechanical and electrical parts of the Cello Rhapsody amplifier, Chorale preamplifier, Encore amplifier and Master power supply for (5) five years from original date of manufacture. Labor expenses associated with service are the responsibility of the dealer or distributor, if applicable, except as follows:
- Any defect in the Rhapsody, Chorale, Encore or Master within the first (2) two years from the original date of manufacture shall be repaired by the dealer / distributor with labor expenses paid by Matthew James’ Showroom, L.L.C. according to factory rates for a given repair. At Matthew James’ Showroom’s discretion, or if the dealer / distributor is unable to perform the repair, the unit may be returned to the factory for service using agreed upon airfreight. After repair the unit will be returned by the same carrier or equivalent. During years (3-5) three through five, if the dealer / distributor is unable to perform the repair, Matthew James’ Showroom will pay the return airfreight from the factory by agreed upon carrier, provided the unit was shipped to the factory with airfreight prepaid.
- Matthew James’ Showroom will not pay freight costs if the unit is returned without a Return Authorization Number (RA#).
- Matthew James’ Showroom will not pay the freight if the unit is found to be in working order.
There is no reason to register your warranty. It is done so automatically by the factory. Warranty is automatically transferred to a subsequent owner who may wish to verify date of manufacture and remaining warranty period.
If you believe your Cello Rhapsody amplifier, Chorale preamplifier, Encore amplifier or Master power supply are not functioning properly, please contact your dealer / distributor. If you need to return your component, you will be given a Return Authorization Number (RA#). This number must appear on the outside of the shipping carton. Returns without RA#s will not be accepted.
Warranty of Repair Work Performed
Any specific repairs or modifications effected by Matthew James’ Showroom, or authorized service facility, shall be guaranteed for 100% parts and labor for the remainder of the original warranty period for this particular unit, or (1) one year, whatever is longer.
Tampering, Abuse or Misuse
Any unauthorized modifications, repairs or tampering, and/or any indication of owner abuse, negligence or improper usage, as determined by Matthew James’ Showroom, L.L.C., will result in the voiding of the warranty. There are no user serviceable parts inside the Cello Rhapsody, Chorale, Encore or Master. Any changes should be made by Matthew James’ Showroom or its authorized representative.
Service for Cello Products manufactured by Cello, Ltd.
Cello, Ltd manufactured the Cello brand of products from 1985 through 1999 when its doors were closed leaving thousands of Cello owners without any information or recourse if a product developed a problem requiring service. There was no service documentation among the materials that were left behind when Matthew James took over the remaining assets of Cello, Ltd. We are now pleased to be able to offer service to owners of products manufactured by Cello, Ltd.
If you believe your Cello product, manufactured by Cello, Ltd. is not functioning properly, please contact Matthew James’ Showroom at firstname.lastname@example.org or by phone at 860 349-5999 in the US.
Warranty of Repair Work Performed
Any specific repairs or modifications effected by Matthew James Showroom, or authorized service facility, shall be guaranteed for 100% parts and labor for one (1) year.